Customer Support Representative

HealthFirst - Saving Lives • Mountlake Terrace, WA

2d

About The Position

This position
is responsible
for
receiving
customer inquiries (telephone calls and e-transactions) on various issues, including orders, payments, and
account service. Handles invoice inquiries, order discrepancies and customer complaints. Writes new orders as
required. Applies
customer credit card and electronic payments. Issues
customer
credits and track
customer order shipments. Responsible
for
confidential and sensitive information.

Requirements

• Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills.
• Professional appearance and presentation required.
• Excellent computer knowledge, especially with Microsoft Office applications.
• Ability to professionally handle and resolve stressful situations will be required.
• Excellent telephone skills, detail oriented and ability to handle confidential information.
• Minimum of 1 year in customer service experience or equivalent required.

Nice To Haves

• General education, vocational training and/or on-the-job training.

Responsibilities

• Answers incoming telephone queue and/or contact customers directly via telephone or email.
• Works closely with sales team to process customer orders.
• Processes applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service.
• Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
• Works closely with customers, internal departments and management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers.
• Performs additional department-specific duties related to the CSR position.
• Participates in special projects and performs other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed