Customer Support Representative

Refresh of Cleveland•Akron, OH

2d•$16 - $18•Onsite

About The Position

Refresh provides services to the Multi-family industry, helping large management companies get apartment units ready for a new tenant to move in. Services include bath refinishing, carpet cleaning, painting and janitorial services. The company was founded in 2016 and has already grown into a well known and respected company in its space. We were featured on Inc Magazines Fastest Growing Companies in the country! This means many future new opportunities to advance with us! Fantastic opportunity to grow into a leadership position! We are currently searching for a new Customer Support Representative! Our Customer Support Representatives are responsible for processing work order requests, and answering customer inquires on the phone, email and other web-based communication systems. Work is performed at our Akron, OH corporate office, this job is not remote . The right candidate should be good at coordinating schedules and ideally have some dispatch experience.

Requirements

Friendly and respectful personalities
Good verbal and written communication skills
Ability to navigate and operate computer programs
Excellent organizational skills
Dependable and reliable
Available weekdays during daytime hours

Nice To Haves

Experience in a call center or customer service is a huge plus
The right candidate should be good at coordinating schedules and ideally have some dispatch experience.

Responsibilities

Answer inbound calls
Process new work requests in our system
Relay critical information to our team
Explain our services to cliental and answer other questions
Route customers to the appropriate staff or department
Make outbound calls to customers to confirm information, update them on status, or gather feedback.
Respond to emails and other types of electronic communications.
Collection inquiry calls to corporate clients as needed
Process phone payments