Customer Support Representative (Evenings)

Cook & Boardman Group•Bedford Heights, OH

12h

About The Position

Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors. A qualified applicant should have experience with reading and interpreting blue prints, estimating and selling commercial building products, very good computer skills and excellent customer service skills. A working knowledge of commercial doors, frames and hardware will be very helpful. Essential Functions Estimating from blueprints Meet planned sales and margin expectations Coordinate sales of assigned accounts monitoring product and delivery needs Represent the company knowledgeably and professionally Provide solutions to customers relating to material procurement, distribution and application Perform bid reviews to ensure we are priced profitably and competitively Conduct telemarketing calls at slow periods to proactively look for new business Facilitate customer relations between all branch location departments and customer Assists if needed in collection of accounts receivable Estimates materials from information provided by counter customer when needed Prepares and inputs orders as needed and researches and orders special products as necessary Other duties as assigned

Requirements

Associate’s Degree or Bachelor’s Degree preferred
3-5 years relevant work experience preferred
Knowledge and experience with commercial construction
Detail-oriented
Customer service and problem solving skills
Must be able to pass pre-employment background check and drug screen
Experience using Microsoft Office products required
Excellent verbal and written communication and leadership skills

Nice To Haves

A working knowledge of commercial doors, frames and hardware will be very helpful.

Responsibilities

Estimating from blueprints
Meet planned sales and margin expectations
Coordinate sales of assigned accounts monitoring product and delivery needs
Represent the company knowledgeably and professionally
Provide solutions to customers relating to material procurement, distribution and application
Perform bid reviews to ensure we are priced profitably and competitively
Conduct telemarketing calls at slow periods to proactively look for new business
Facilitate customer relations between all branch location departments and customer
Assists if needed in collection of accounts receivable
Estimates materials from information provided by counter customer when needed
Prepares and inputs orders as needed and researches and orders special products as necessary
Other duties as assigned