Customer Support Representative
About The Position
Are you a natural problem-solver? Do you love to take initiative and thrive as part of a team? If you are a professional multitasker with motivation to excel, join the Double A Solutions team as a Customer Support Representative. This role requires availability until 7pm. THE COMPANY: Double A Solutions has been offering innovative software solutions nationwide since 2003. Our mission is to develop cutting-edge SaaS software allowing companies to automate and eliminate the manual activities they may be doing today. In addition to building software, we are striving to serve our customers in a professional manner and help them get the most out of the products we produce. Learn more about us and our products here: https://www.doubleasolutions.net/portfolio/ Meet our team here: https://www.youtube.com/watch?v=M7XvJFiraa4 THE POSITION: We are looking for a full-time Customer Service Representative. An effective Customer Service Representative has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by: WHY SHOULD YOU APPLY? Comprehensive benefits package, including medical, vision, 401K and PTO A fantastic work culture that has values you can stand behind Ability to work remotely from home Opportunities for growth, both personal and professional Work for a company where you are more than just a number INTERESTED? If you have experience in a call center setting and want to be a part of a company with a great work culture that values you as an employee, apply now!
Requirements
- Excellent problem-solving skills
- Knows how to use their resources
- Works well on a team
- Takes initiative
- Very detail-oriented
Nice To Haves
- Zendesk or other ticketing system experience preferred
- Experience in a call center setting
Responsibilities
- Answering incoming customer inquiries
- Collaborating with management teams to stay updated on new products, services, and policies
- Recording customer information within our customer support database.
- Engaging with clients in a friendly and professional manner while actively listening to their concerns
- Offering support and solutions to customers in accordance with the company's customer service policies
- Collaborating with the software development team for troubleshooting and ticket solving methods
Benefits
- Comprehensive benefits package, including medical, vision, 401K and PTO
- A fantastic work culture that has values you can stand behind
- Ability to work remotely from home
- Opportunities for growth, both personal and professional
- Work for a company where you are more than just a number
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
