Part Time Customer Support Representative
About The Position
SpaceBound is looking for a part-time Customer Support Representative. Yes, it’s a CSR stew of replying to emails, taking incoming calls, speaking with mad, sad, and sometimes happy customers working with marketplace reps and distribution companies, all for the customers benefit! You’ll need to be comfortable using a computer, navigating websites, while composing emails, searching for answers, all while staying cool under pressure. It is perfect for someone who enjoys helping people, solving problems, and working with a supportive team. Location: LaGrange, OH - No rush-hour traffic from any location! 20-35 Minutes from Cleveland, Westlake, North Ridgeville, Elyria, Avon, Medina, Brunswick, and Solon 35-45 Minutes from Lakewood, Beachwood, Sandusky, Brecksville, Strongsville, and Solon Company Profile: SpaceBound is a global supplier of technology products and IT Managed Services and Services within the B2C, B2B and GovEd sectors. Privately held, SpaceBound offers a cohesive environment that embraces cutting-edge technologies. Continued growth is a direct result of a performance-driven atmosphere that rewards initiative, creativity, and a commitment to excellence!
Responsibilities
- Provide Direct Support via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers
- Product Returns Documenting
- Processing and Tracking Order Cancellation, Requests, Damaged/Loss Claims, Refunds/Replacements, Payment Disputes
- Customer Support with Product Features and Functionality
- Internet Research on All Things Product or Marketplace Related
- Answering Incoming Telephone Calls
Benefits
- Team Building Events
- Employee Product Discounts
- Free Wholesale Membership Plans – Costco/Sam’s Club
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
