Customer Support Representative

HP•All Cities, FL

10d•$22 - $28

About The Position

Customer Support Representative Description - Job Summary This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision. Responsibilities Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems. Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information. Uses proactive monitoring procedures and tools to identify problem prevention opportunities. Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement. Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data. Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

Requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Nice To Haves

Responsibilities

Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.