Customer Support Representative

Glow Brands Corporate•Elizabethtown, KY

7h•$14

About The Position

No Experience Needed! On the job training provided! Flexible scheduling! The E-Services Customer Service Representative is responsible for handling incoming interactions from customers and salons dealing with a myriad of issues. They also are responsible for providing agent assistance, maintaining social media, and other additional administrative tasks that support Sun Tan City as well as other Glow Brands locations.

Requirements

Must have excellent customer service skills.
Must have the ability to work in fast-paced environment.
Strong verbal and written communication skills.
Ability to adapt quickly to change.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, phone, and other computing equipment.
Able to work in cubicle office setting and handle situations involving upset clients.
The employee is occasionally required to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch.

Nice To Haves

Basic experience with outlook, word, and excel is a plus.
Experience in customer service and resolution of escalated issues a plus but not required.

Responsibilities

Handling incoming interactions from customers and salons dealing with a myriad of issues
Providing agent assistance
Maintaining social media
Performing administrative tasks that support Sun Tan City as well as other Glow Brands locations
Basic Computer skills and knowledge.
Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
Ability to make recommendations for products and services.
Ability to maintain the minimum sales requirements.
Ability to multi-task.
Maintain Cleanliness of work area.
Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures.
Recognizes opportunities to offer enhanced services to clients.
Ensures all social media inquiries are responded to within department threshold timelines.
Ensures administrative duties are completed accurately and within department threshold timelines.
Provides ticket for every interaction.
All other duties as assigned.

Benefits

Pay: $14.00 PER HOUR
BONUSES, FREE TANNING & PRODUCT DISCOUNTS!
Daily Pay option!
Special deals for friends & family members too!
Free beverages every day and free lunch provided each Wednesday.
Relaxed dress code.
Up To $125 in “Wellness Purchase Reimbursement” each year (after 90 days for approved item types).
Up To $100 in “Race Fee Reimbursement” each year (after 90 days for 5K or 10K races, marathons, etc.).
Monetary “Anniversary Awards” for years in service at 1,3,5,7,10,15, 20 years.
Advancement opportunities with on-the-job training.
Fun environment with contests and incentives for good performance.
Wellness-focused Facebook group- fun wellness challenges, games, and prizes!
Exclusive discounts at outside retailers.