Customer Support Representative

Jetta Corporation•Edmond, OK

10d•$22 - $25

About The Position

We are seeking a Customer Support Representative to serve as the frontline connection between our brand and our customers. This role combines customer service excellence, relationship-building, and sales support to drive customer satisfaction and long-term loyalty. You’ll play a key role in delivering a high-end, personalized experience.

Requirements

3 to 5 years of relevant experience, including at least 2 years in a high-level customer service role
Strong communication, active listening, and problem-solving abilities
Ability to multitask and manage priorities in a fast-paced environment
High attention to detail and organizational skills
Proficiency with CRM, ERP systems, and Microsoft Office
Strong interpersonal skills and a team-oriented mindset
Customer-first mindset with a passion for delivering exceptional service
Professional appearance and demeanor
Dependable, self-motivated, and eager to learn

Responsibilities

Process and complete customer orders accurately and efficiently
Provide in-showroom support, assisting customers with product selection and ensuring a premium experience
Handle inbound phone calls, providing product information, order updates, and general support
Build and maintain strong relationships with existing clients to drive repeat business
Monitor and respond to customer inquiries through the Freshdesk ticketing system in a timely manner, including product questions, order submissions, and order status updates