Customer Support Representative l

Clopay•Troy, OH

10d•$18•Onsite

About The Position

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business. Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond. By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers. We currently have an opening for a Consumer Services Representative in our Troy, Ohio, location. The hours are Monday through Wednesday, 8:00 AM to 5:00 PM, Thursday, 8:00 AM to 12:00 PM, and off on Friday.

Responsibilities

Edit, analyze, interpret, and service customer inquiries, correspondence, and telephone calls varying broadly in nature and scope relative to pre-purchase questions, product comparisons, how-to-measure information, literature requests, and warranty issues.
Will work within the Istore.
Generates and mails programmed consumer response letters, processes warranty registration cards, rebate processing, live chat, and web-page e-mail responses.
Follow up complaints, which may require replacements, factory servicing, or other adjustments to ensure customers’ satisfaction within established policies.
Investigate and expedite product (service) warranty claims and complaints following marketing policies.
Maintain references and files incidental to the process.
Keep the company informed on warranty and marketing policies, along with trends in product defects, parts shortages, damages, and other related issues.
Position is logged into the ACD system at all times to ensure a 94% call answer rate.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume