Customer Support Representative I

REVENUE MANAGEMENT SOLUTIONS LLC•Oklahoma City, OK

10d•Onsite

About The Position

The Customer Support Representative role is responsible for maintaining client relationships through the daily interactions of supporting day to day client needs. This position is responsible for a variety of support functions including but not limited to, researching client reported issues, interacting with internal business units for issue resolution, and communicating issue status and resolution to channel partners and end users. The Customer Support Representative will also demonstrate an advanced knowledge of product functionality.

Requirements

Ability to work in a dynamic environment while assisting with multiple projects simultaneously
Exhibit proficiency in customer relations skills
Excellent interpersonal, written, and verbal communication skills
Ability to interact effectively with internal teams and external customers in a professional manner
Work experience with the medical billing/payment process strongly desired
Knowledge of the healthcare claims and payments revenue cycle
Bachelor’s Degree or High School Diploma/GED with a minimum of 2 years relevant experience; or 1 year in current position at RMS is required.

Responsibilities

Responds to user requests/incidents received and provides first level support for channel partners and end users
Troubleshoots incidents across various technology platforms
Effectively communicate and interact with internal/external teams for issue resolution
Perform the appropriate data analysis to validate reported issues
Understand and identify client/customer issues and recognize core incident trends
Assist the Quality Assurance team with test case execution and review
Other duties and responsibilities as assigned