Customer Support Representative I
About The Position
Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.
Requirements
- Associates Degree or equivalent experience required
- Experience with MS Word, Excel, Outlook and Salesforce.
- Knowledge of ERP, CRM and ecommerce platforms is a plus.
- Prior data entry experience in an ERP and/or ecommerce platform.
- Demonstrated ability to work with detailed information.
- Excellent communication skills and ability to work in a fast-paced team environment.
- Demonstration of excellent organization skills while managing time sensitive processes.
- Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.
Nice To Haves
- Experience in the packaging or related industry is a plus
Responsibilities
- Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels.
- Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
- Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems.
- Release customer sales orders from Shorr’s Order Manager portal to Sxe.
- Review and maintain the open order report to ensure orders are invoiced in a timely manner.
- Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
- Setting up new customer accounts and ship to’s in Shorr’s ERP system.
- Add customer contacts and other account updates in Shorr’s CRM.
- Manage customer requests for packing lists, BOL’s, and POD’s
- Create manual invoices for customers and/or process invoices in customer portals as required.
- Enter and track expedite requests through Shorr’s expedite portal.
- Provide updated shipping status to team members and/or customers.
- Resolve sales order and invoice rejections in customer portals.
- Other duties may be assigned.
Benefits
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
- Competitive hourly rate plus targeted annual bonus plan
- Generous PTO with vacation, sick and floating holidays.
- 401K plan plus matching
- Team based Employee Owner company culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
