Customer Support Representative I
About The Position
Warehouse Direct is looking for a Customer Service Representative I. This is a multi functional position responsible for delivering exceptional service to internal and external customers while supporting various operational areas of the business. This role requires strong communication skills, accuracy in processing customer transactions, and the flexibility to assist multiple departments as needed. The ideal candidate is detail oriented, adaptable, and committed to building positive relationships across customers, colleagues, and vendors.
Requirements
- 0-3 Years of Experience
Responsibilities
- Accurately process customer orders, returns, credits, refunds, quotes, exchanges, and contracts in accordance with established policies and procedures.
- Promptly and professionally handle customer inquiries, issues, and complaints; provide appropriate solutions and follow up to ensure resolution.
- Provide timely and accurate information about products, services, and programs.
- Build and maintain strong, trusting relationships with customers, the sales team, and vendors through open and effective communication.
- Troubleshoot product and service issues and implement practical solutions.
- Support cross functional teams by assisting with operational tasks and projects as needed.
- Complete administrative duties such as filing, data entry, and report generation.
- Assist in developing, implementing, and maintaining standardized processes and procedures.
- Analyze operational data to identify trends, risks, and opportunities for improvement.
- Adapt to changing priorities and take on new responsibilities as business needs evolve.
- Communicate effectively with customers, colleagues, and management using active listening and clear, professional communication.
- Train new or existing Customer Service Representatives when requested.
- Demonstrate consistent professionalism and adherence to company policies and procedures.
- Cooperatively perform other related duties as assigned.
Benefits
- Competitive Salary
- Comprehensive Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Work-Life Balance: Generous PTO and Paid Holidays
- 401(k) Retirement Plan
- Company Paid Basic Life/AD&D
- Short Term Disability
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Identity Theft Protection
- Expense Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
