Customer Support Representative I

VYNE•Dunwoody, GA

53d•Remote

About The Position

Customer Support Representatives (CSRs) deliver customer service, primarily by phone, as the first point of customer contact for general inquiries regarding our software. CSRs build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty. CSRs work with the Support team and cross-department teams to answer customer inquiries and provide solutions to customer problems.

Requirements

High School diploma or GED equivalent.
Entry-level role within a call center environment.
Strong customer service skills and professional phone etiquette
Possess a strong Customer Service mentality and passion for solving problems for people.
Basic problem solving and knowledge discovery skills.
Basic knowledge of Microsoft Office products; knowledge of Customer Relationship Management (CRM) systems a plus.
Ability to work under direct supervision across multiple platforms simultaneously.
Professional written, verbal, and interpersonal skills.
Goal-driven, flexible approach to ongoing changes, coachable, and accountable.
High level of integrity and dependability with a strong sense of urgency and results-orientation.

Responsibilities

Answer customer inquiries and resolve routine customer problems regarding technical issues and dental claims, utilizing the Call Center telephone queue system/process.
Meet quality and quantity requirements for call volume and information/data accuracy.
Own the solution for customers, the first time. Escalate inquiries as necessary, but continue to ensure customer satisfaction with support provided.
Document customer cases accurately in the CRM system.
Maintain knowledge of and familiarity with Vyne products and services sufficient to perform duties.
Maintain regular/consistent attendance to service customers/clients.
Respond to inquiries as a positive and empathetic customer advocate.
Actively participate as a positive team player within the department and company
Consistently demonstrate the core values of Vyne
Other duties as assigned