Technical Customer Support Professional

Trimble Inc•Westminster, CO

32d

About The Position

The primary responsibility of this role is to interact with customers and company representatives across various platforms, including telephone, email, text, chat, and social media. The focus is on delivering exceptional pre-sales and post-sales service. The individual will be instrumental in handling customer requests, processing returns, managing service exchanges, and ensuring up-to-date record-keeping. They will serve as a crucial liaison between customers and the company, ensuring smooth and efficient communication and transaction processes. Employee Value Proposition (EVP) This role offers a dynamic opportunity to be at the forefront of customer engagement, providing essential support that directly impacts customer satisfaction and company reputation. The individual will have the opportunity to develop strong communication and problem-solving skills, work with a variety of customer service technologies, and play a key role in refining customer service processes.

Requirements

Proven track record - demonstrated success with more than one year experience in a customer support role
Precision-oriented - exceptional attention to detail and a knack for streamlined processes
Tech-Savvy - proficient in computer usage including Microsoft and Google
Masterful Communication - exceptionally written and verbal communication skills that stand out
Solution-Driven - strong problem solving abilities, customer-centric approach and analytical acumen
Empathetic approach - possesses empathy, patience and a consistently positive attitude
Ticket system familiarity - experience with CRM software and support ticket systems is beneficial