Technical Customer Support Professional (Geospatial Licensing)
About The Position
The Technical Customer Support role is crucial for providing quality technical assistance primarily to Trimble Geospatial Reseller staff. This role involves diagnosing, troubleshooting, and resolving software licensing and subscription issues, as well as hardware licensing and option provisioning. You will be a key player in addressing issues or working with other teams to resolve issues. Additionally, you may be required to contribute to product improvement by reporting design, reliability, and maintenance issues of the accompanying systems. This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction, product saleability, and ongoing usage. You will work closely with a variety of technical professionals, gaining insights into complex systems. Your contributions will be essential in enabling our Resellers to successfully deploy our products, as well as maintaining customer satisfaction with our products
Requirements
- 2 years plus experience of related work experience
- Experience with Oracle applications
- Proven experience in providing technical support, ideally with software or hardware licensing.
- Troubleshooting and problem-solving skills.
- Proficiency in utilizing technical tools and resources.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with diverse teams and customers.
- Strong customer-centric mindset and dedication to delivering exceptional technical support.
Responsibilities
- Advanced Technical Support for Licensing and Product Provisioning
- Problem Analysis and Reporting
- Documentation and Knowledge Sharing
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
