Customer Support Manager
Swift7 Consultants•Cincinnati, OH
3d•$49,000 - $53,000
About The Position
We are seeking a motivated and organized Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who excels at managing teams, improving service processes, and ensuring a high-quality customer experience. The Customer Support Manager will play a key role in maintaining client satisfaction while supporting internal teams to achieve operational excellence.
Requirements
- Strong communication and interpersonal skills
- Excellent organizational and leadership abilities
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset with a focus on customer satisfaction
- Proficiency in customer support systems and basic data reporting tools
- Professional attitude with a strong sense of accountability and teamwork
Responsibilities
- Oversee daily customer support operations to ensure timely and effective resolution of inquiries
- Lead, motivate, and support a customer support team to maintain high performance standards
- Develop and implement procedures to improve service quality and efficiency
- Monitor customer feedback and identify opportunities for improvement
- Collaborate with internal departments to align customer support strategies with business goals
- Prepare reports and track performance metrics related to customer satisfaction and team productivity
Benefits
- Competitive salary ranging from $49,000 to $53,000 per year
- Opportunities for professional growth and career advancement
- Supportive and collaborative work environment
- Ongoing training and skill development
- Stable full-time position with long-term potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
