Customer Support Manager

Clarke Power Services Inc • Indianapolis, IN

1d

About The Position

Clarke Power is 60 years strong and growing! When you work with CLARKE, you are working with an industry leader! Do you have experience leading a team? Do you excel working with customers? Would you like to manage your own branch leading a team of truck technicians and ensuring our commitment to safety and customer service? We are looking for a Customer Support Manager to direct, coordinate, and lead activities of our Indianapolis, IN branch. This is a great opportunity for a leadership role with a company that offers a competitive salary, comprehensive benefits, and career growth.

Requirements

• Previous experience in a similar leadership role
• Mechanical background through education or experience
• Valid State Driver's License

Nice To Haves

• Preferred - Bachelor's degree (B. A.) from four-year college or university

Responsibilities

• Oversee all service & parts activities at the branch
• Responsible for P&L and financials for branch
• Manage hiring & branch personnel
• Responsible for training and developing of team members through continual improvement
• Handle Customer and Dealer relations, service contracts
• Manage branch inventory control
• Set yearly budget for branch operations & forecast service/parts sales for the branch
• Continual monitoring and reporting of key branch performance measures
• Utilize Management Tools (Seven Step, Nine Step, Language Processing, etc.).
• Responsible for sound business practices
• Compliance with applicable OSHA, EPA, DOT regulations
• Facility Management, building and grounds
• Propose capital expenditures
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions?
• Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation
• Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Benefits

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager