Customer Support Manager

Elevare Branding • Fayetteville, NC

2d • $52,000 - $55,000

About The Position

We are seeking a Customer Support Manager to lead and elevate our customer service operations. This role is responsible for ensuring a high standard of customer satisfaction, optimizing support processes, and guiding a team to deliver consistent, high-quality service. The ideal candidate is organized, solution-oriented, and committed to excellence in customer experience.

Requirements

• Strong leadership and organizational skills
• Excellent verbal and written communication abilities
• Problem-solving mindset with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused approach with a commitment to service excellence

Responsibilities

• Oversee daily customer support operations and ensure service quality standards are met
• Develop and improve customer support procedures and workflows
• Monitor customer interactions to ensure timely and effective resolution of inquiries
• Collaborate with internal teams to address customer needs and improve service delivery
• Analyze performance metrics and implement strategies for continuous improvement
• Support, coach, and motivate the customer support team

Benefits

• Competitive salary package ($52K–$55K annually)
• Growth opportunities within a dynamic and expanding company
• Supportive and professional work environment
• Skill development and leadership growth
• Stable, full-time position with long-term potential

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed