Customer Support Manager
Polous•Atlanta, GA
14d•$60,000 - $65,000
About The Position
Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. This is an excellent opportunity to play a pivotal role in shaping the voice and performance of a growing company dedicated to service excellence.
Requirements
- Proven experience as a Customer Support Manager or in a similar leadership role
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Experience with CRM systems and support tools
- Ability to lead by example in a fast-paced environment
- Bachelor's degree in Business, Communications, or related field (preferred)
Responsibilities
- Lead and manage the day-to-day operations of the customer support team
- Monitor performance metrics and implement improvements to ensure high-quality service
- Develop and maintain customer service policies and procedures
- Train, coach, and support team members for continuous growth
- Handle escalated customer inquiries and resolve issues professionally
- Collaborate with other departments to streamline processes and enhance customer satisfaction
- Analyze trends and prepare reports to inform business decisions
Benefits
- Competitive salary ($60,000–$65,000 annually)
- Opportunities for professional growth and career advancement
- Collaborative and supportive work environment
- Skills development and leadership training
- Paid time off and company-recognized holidays
- Health and wellness program participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
