Customer Support Manager
Elevare Branding•Tampa, FL
1d•$51,000 - $55,000
About The Position
We are seeking a highly motivated Customer Support Manager to lead and oversee our customer support operations. The ideal candidate will ensure that our clients receive top-tier service, maintain strong relationships, and contribute to the continuous improvement of our support processes. This role is perfect for a proactive individual who enjoys leading teams and driving customer satisfaction.
Requirements
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving mindset with attention to detail.
- Ability to prioritize tasks and manage multiple responsibilities.
Nice To Haves
- Proficiency with customer support tools and platforms is a plus.
Responsibilities
- Lead and manage the customer support team to ensure timely and effective resolution of client inquiries.
- Develop and implement customer service policies, procedures, and standards.
- Monitor performance metrics to ensure high levels of customer satisfaction.
- Collaborate with internal teams to address client needs and provide solutions.
- Provide training, mentorship, and guidance to team members.
- Identify areas for process improvement and implement effective strategies.
Benefits
- Opportunities for professional growth and career advancement.
- Supportive and collaborative work environment.
- Comprehensive training and development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
