Customer Support Manager

SkillBridge Academy • Austin, TX

5d • $52,000 - $56,000

About The Position

We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer support operations. This role is responsible for ensuring an outstanding customer experience, managing support processes, and guiding a team to deliver timely, effective, and professional service. The ideal candidate will be a strong communicator with a passion for problem-solving and service excellence.

Requirements

• Strong leadership and team management skills
• Excellent written and verbal communication abilities
• High level of organization and attention to detail
• Ability to analyze problems and implement effective solutions
• Customer-focused mindset with a proactive approach
• Proficiency in using support tools, CRM systems, and standard office software

Responsibilities

• Oversee daily customer support operations to ensure high service standards
• Manage, coach, and support the customer support team
• Develop and improve customer service processes and workflows
• Handle escalated customer inquiries and resolve complex issues
• Monitor performance metrics and prepare regular reports
• Collaborate with internal departments to improve customer satisfaction
• Ensure consistent and professional communication with clients

Benefits

• Competitive salary package ($52,000 – $56,000 per year)
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Ongoing training and skill development
• Stable full-time position with long-term potential

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed