Customer Support Manager
Chats Cloud Cover•Los Angeles, CA
6d•$51,000 - $54,000
About The Position
We are seeking a highly organized and customer-focused Customer Support Manager to lead our service operations and ensure that every client receives exceptional support. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is dedicated to improving processes to enhance customer experience.
Requirements
- Strong communication and organizational skills.
- Proven ability to lead teams and manage multiple priorities.
- Ability to analyze service metrics and apply data-driven improvements.
- Problem-solving mindset with a focus on delivering high-quality service.
- Ability to work effectively in a structured, goal-oriented environment.
Responsibilities
- Oversee day-to-day customer support operations and ensure prompt, high-quality service.
- Lead, mentor, and guide support team members to achieve performance goals.
- Develop and implement support strategies, workflows, and service protocols.
- Monitor customer inquiries, service metrics, and satisfaction levels.
- Identify areas for improvement and recommend process enhancements.
- Collaborate with internal teams to resolve escalated issues and optimize service delivery.
- Prepare reports and provide insights to leadership on team performance and customer trends.
Benefits
- Competitive salary ($51,000–$54,000 per year).
- Opportunities for career growth and professional development.
- Supportive and collaborative work environment.
- Job Type: Full-time.
- Skill-building through ongoing training programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
