Customer Support Manager
Alphabe Insight Inc•Rochester, NY
1d•$53,000 - $58,000
About The Position
The Customer Support Manager will play a key role in overseeing daily support operations, ensuring high-quality service delivery, and driving continuous improvement across customer-facing processes. This position requires a proactive leader who can coordinate teams, optimize workflows, and serve as a bridge between customers and internal departments to ensure satisfaction and efficiency.
Requirements
- Strong leadership and team coordination skills
- Excellent verbal and written communication abilities
- Problem-solving mindset with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Professional judgment and customer-focused approach
- Strong organizational and decision-making skills
Responsibilities
- Lead and manage the customer support team to ensure consistent, high-quality service
- Develop and implement support strategies, policies, and procedures
- Monitor performance metrics and identify opportunities for improvement
- Handle escalated customer inquiries and ensure timely resolution
- Coordinate with internal teams to align customer needs with company objectives
- Train, mentor, and support team members to foster professional growth
- Ensure compliance with internal standards and service-level expectations
Benefits
- Competitive salary ($53,000 – $58,000 annually)
- Growth opportunities within a expanding company
- Supportive and professional work environment
- Ongoing training and skill development
- Leadership exposure and career advancement potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
