Customer Support Manager
Alphabe Insight Inc•Kansas City, MO
2d•$52,000 - $56,000
About The Position
We are seeking a dedicated and detail-oriented Customer Support Manager to lead our support team and ensure our clients receive top-tier service. This role is perfect for someone who excels in problem-solving, organization, and delivering an exceptional client experience.
Requirements
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Problem-solving mindset with attention to detail.
- Proficiency with standard office and support software.
Responsibilities
- Oversee daily operations of the customer support team, ensuring timely and effective responses.
- Develop and implement customer support policies and procedures.
- Monitor team performance and provide coaching to enhance skills and efficiency.
- Handle escalated client inquiries professionally and effectively.
- Collaborate with other departments to improve service delivery and client satisfaction.
- Maintain accurate records and generate reports on customer interactions and feedback.
Benefits
- Opportunities for professional growth and career advancement.
- Supportive and collaborative work environment.
- Access to training and skill development resources.
- Comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
