Customer Support Manager
BeloForm Craft•Phoenix, AZ
2d•$52,000 - $55,000
About The Position
We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint.
Requirements
- Strong leadership and organizational abilities
- Excellent written and verbal communication skills
- Problem-solving mindset with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused approach with a professional demeanor
- Proficiency in customer support tools and systems
Responsibilities
- Oversee daily customer support operations to ensure timely and effective service
- Develop and implement support strategies that enhance customer satisfaction
- Monitor performance metrics and identify areas for improvement
- Train, mentor, and guide customer support staff
- Handle escalated inquiries and ensure resolutions align with company standards
- Collaborate with internal teams to improve service workflows and communication
- Maintain accurate records, reports, and documentation
Benefits
- Competitive salary ($52,000 – $55,000 annually)
- Growth opportunities within a developing organization
- Supportive and professional work environment
- Skill development and leadership exposure
- Stability and long-term career potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
