Customer Support Manager
Alphabe Insight Inc•Cincinnati, OH
2d•$52,000 - $56,000
About The Position
We are seeking a dedicated Customer Support Manager to lead our customer support team, ensuring outstanding service and satisfaction for every client. This role offers the opportunity to shape processes, drive team performance, and enhance overall customer experience.
Requirements
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to develop processes and improve efficiency.
- Detail-oriented with a customer-first mindset.
- Proactive and solution-oriented approach.
Responsibilities
- Lead and mentor the customer support team to achieve performance goals.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor and analyze customer support metrics to identify opportunities for improvement.
- Collaborate with internal teams to address customer needs and feedback.
- Ensure timely resolution of customer inquiries and issues.
Benefits
- Competitive salary ($52,000 – $56,000 per year)
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Skills development and training programs
- Full-time, stable position with meaningful responsibilities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
