Customer Support Manager, Service

Vestas • Houston, TX

95d

About The Position

At Vestas we are powered by the mission of changing the world. And to create a sustainable future, we are building a team of motivated visionaries. Would you like to join us? This is a great opportunity to join the growing wind industry. Vestas is the world's largest wind turbine manufacturing company with significant operations in the United States. The Service Account Management team is a subdepartment of Service Commercial in AME. It serves as the customer service management (CSM) function.

Requirements

• Bachelor's degree in business, Engineering, Organizational Psychology, or related field.
• Minimum 5 years of experience in technical sales, account management, or customer service or support within a technical context.
• Experience in operations management will also be considered.
• Experience in renewable power generation or Industry Knowledge preferred.

Nice To Haves

• Master's degree in business management, technical sales, or an equivalent discipline.

Responsibilities

• Serve as a primary point of contact and business representative for customer accounts at the corporate level.
• Perform customer relationship management and improve customer satisfaction for customer accounts operating in the USA and Canada.
• Improve each account's business performance, customer satisfaction, and profitability through frequent customer engagement, customer service, and issue resolution.
• Facilitate cross-functional collaboration through team building and promote a consistent high-quality customer experience.
• Build long-lasting, interpersonal, and mutually beneficial relationships with key customer contacts.
• Collect information and assist in the processing and analyzing of that information, including customer feedback, sales leads, and market intelligence.
• Manage and leverage commercial opportunities in partnership with sales and operational stakeholders to improve profitability.
• Support internal stakeholders by representing significant issues to the customer on behalf of Vestas.
• Team with operations management, engineering, product management, sales, business development, legal, finance, accounting, contracting, and other departments to set objectives and manage projects.
• Develop, maintain, communicate, and revise account plans and strategies to support the organizational vision and goals of the Vestas Service group.
• Facilitate, oversee, and present customer business reviews or other critical customer engagements.

Benefits

• Attractive salary and one of the most comprehensive benefits plans in the industry.
• Great benefits coverage that includes dental and vision.
• Generous Paid Time Off policies.
• Great 401(k) plan (with employer match).
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: Bachelor's degree