Customer Support Engineering

HP•Spring, TX

About The Position

Leads functional project teams of other quality engineers and internal and outsourced development and manufacturing partners. Leads the team in design and integration of quality requirements, processes, and practices into the development, design, manufacturing, and continuous improvement of products and solutions. Expands relationships with internal and outsourced partners for quality, product manufacturing and development. Reviews and evaluates product and solution designs and production activities for potential quality issues. Provides tangible feedback based on results and root-cause analysis and implements solutions to improve product quality and mitigate risk of failures. Performs overall tracking and reporting of various quality related performance metrics. Provides domain-specific expertise and product engineering leadership and perspective to cross-organization projects, programs, and activities. Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing engineering organization. Applies advanced subject matter knowledge, and contributes to other complex projects, and exercises independent judgment in resolving business issues and establishing policies. Provides mentoring and guidance to less-experienced staff members to set an example of quality engineering design and development, innovation, and excellence. Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical or Electronics Engineering, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 7-10 years of work experience, preferably in quality assurance, reliability, or a related field. NA Agile Methodology Auditing Automation Computer Science Continuous Improvement Process Corrective And Preventive Action (CAPA) Data Analysis Good Manufacturing Practices ISO 9000 Series New Product Development Pharmaceuticals Process Improvement Product Quality (QA/QC) Project Management Quality Management Quality Management Systems Risk Management Root Cause Analysis Test Automation Test Planning Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

Requirements

Four-year or Graduate Degree in Industrial Engineering, Manufacturing Engineering, Electrical or Electronics Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in quality assurance, reliability, or a related field.
Agile Methodology
Auditing
Automation
Computer Science
Continuous Improvement Process
Corrective And Preventive Action (CAPA)
Data Analysis
Good Manufacturing Practices
ISO 9000 Series
New Product Development
Pharmaceuticals
Process Improvement
Product Quality (QA/QC)
Project Management
Quality Management
Quality Management Systems
Risk Management
Root Cause Analysis
Test Automation
Test Planning
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Responsibilities

Leads functional project teams of other quality engineers and internal and outsourced development and manufacturing partners.
Leads the team in design and integration of quality requirements, processes, and practices into the development, design, manufacturing, and continuous improvement of products and solutions.
Expands relationships with internal and outsourced partners for quality, product manufacturing and development.
Reviews and evaluates product and solution designs and production activities for potential quality issues.
Provides tangible feedback based on results and root-cause analysis and implements solutions to improve product quality and mitigate risk of failures.
Performs overall tracking and reporting of various quality related performance metrics.
Provides domain-specific expertise and product engineering leadership and perspective to cross-organization projects, programs, and activities.
Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing engineering organization.
Applies advanced subject matter knowledge, and contributes to other complex projects, and exercises independent judgment in resolving business issues and establishing policies.
Provides mentoring and guidance to less-experienced staff members to set an example of quality engineering design and development, innovation, and excellence.
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.