Customer Support Engineer - DLR

TATA Consulting Services • Seattle, WA

51d • $90,000 - $140,000

About The Position

Provide L2/L3 support for DLR functions

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, or related field.
• Strong knowledge of DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources
• Understanding of utility operations, storm management processes, and crew dispatch workflows.
• Technical proficiency in Linux/Windows server environments, networking, and relational databases (Oracle/SQL).
• Familiarity with integration protocols (CIM, ICCP, MultiSpeak, web services APIs).
• Strong problem-solving skills with ability to work under pressure during critical events.
• 3+ years of experience in application support, energy management systems, or grid operations platforms.
• Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.

Responsibilities

• Ensure system stability, scalability, and performance during high load conditions.
• Collaborate with dispatchers, field crews, and utility operators to resolve operational issues.
• Perform incident management, problem resolution, and RCA for critical system issues.
• Support release management including testing, deployment, and validation of patches and upgrades.
• Document knowledge articles, runbooks, and storm response best practices.
• Provide customer training, simulations, and workshops on OMS storm features.
• Drive process and tool improvements to reduce restoration times and enhance outage communications
• Ensure adherence to ITIL processes for incident, problem, and change management

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees