Customer Support Engineer

GE Vernova•Greenville, NC

11h•Remote

About The Position

The Customer Support Engineer (CSE) role is selectively dedicated to top strategic Gas Power customers. As the Gas Power engineering liaison for its customer(s), the CSE owns the overall technical relationship across different organizational levels (plant to executive). The CSE works collaboratively with the customer, GE site personnel, and peers/leaders throughout Gas Power Engineering, aligning and leading teams and actions to resolve the customer’s top technical issues. This is a high-visibility, high-impact role supporting Southern Company – one of GE Vernova’s most influential and strategically important customers.

Requirements

This role requires significant experience in the Engineering/Technology & Customer Service Engineering field.
Knowledge level is comparable to a Bachelor's degree in Engineering from an accredited university or college
8 years of experience in gas power engineering
Ability and willingness to travel to customer sites up to ~25%
Must be authorized to work in the USA without sponsorship now or in the future.

Nice To Haves

Thermal power plant field service, design engineering, services engineering, operations, customer support, or Operations & Maintenance
Experience in technical problem solving and project leadership; able to understand, define and delegate technical tasks
Successful track record leading teams in a matrix; ability to influence in all directions
Experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing
Experience in customer-facing leadership roles, with demonstrated positive customer outcomes
Able to quickly identify the critical few priorities and develop action plan. Able to manage multiple projects simultaneously and proactively update stakeholders
Problem analysis and resolution skills; root cause analysis leadership experience preferred
Strong presentation skills, able to explain technical issues to target groups such as customer management, technical and operations teams. Able to judge and analyze technical risks with respect to commercial impact and requirements
Master’s Degree in Mechanical or Electrical Engineering
If hired from Canada: You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation.

Responsibilities

Proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
Provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
Support technical scope planning for outages, working with OFS, regional ITR teams, and customer, oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
Lead technical initiatives driving fleet performance and reliability, in collaboration with Pole ITR teams, Quality, Product Line, and GPE teams
Grow the customer relationship into a trusted partnership. Understand and act on customer needs at all levels, from flawless outage planning/execution to growth strategies
Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions
Acts as a resource for colleagues with less experience. Explains difficult or sensitive information; works to build consensus.
Developing persuasion skills required to influence others on topics within field

Benefits

Benefits Available to You
GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)
Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements. A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development .
Inclusion & Diversity
At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture , where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.
Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e
medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off