Customer Support Engineer
About The Position
Primarily responsible for customer service activities associated with PM, updating, fixing, diagnosing and repairing of highly complex equipment at customer sites. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. A CSE provides service support for customer located at Intel, Santa Clara. The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks. The CSE has good trouble shooting skills and be proficient in working on semiconductor equipment within a cleanroom environment. CSE should be self-motivated and driven to provide the best support for KLA customers. CSE should demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role.
Requirements
- Associate of Science in Electronics Technology (ASET) or Bachelor’s degree in Mechanical, Electrical, Electronics, or Engineering Technology.
- Strong analytical and problem-solving abilities.
- Basic understanding of electronics, optics, mechanical, and electro-mechanical systems.
- Familiarity with computer theory, operating systems (Windows, Unix), networking, and MS Office tools.
- Ability to learn preventive maintenance and troubleshooting techniques quickly.
- Adaptability and willingness to learn new technical skills.
- Effective communication (verbal and written).
- Customer focus and ability to build trust.
- Ability to follow established processes and meet deadlines.
- Collaborative mindset and responsiveness under supervision.
- Must be able to obtain an Intel badge
Nice To Haves
- Semiconductor process knowledge (completion of KLA Introduction to Semiconductor Processes course preferred).
Responsibilities
- customer service activities associated with PM, updating, fixing, diagnosing and repairing of highly complex equipment at customer sites.
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- providing tool repair
- customer management
- performing all associated logistics tasks
Benefits
- medical
- dental
- vision
- life, and other voluntary benefits
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off and paid company holidays
- family care and bonding leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
