Customer Support Engineer- Tier 2 (Server)

Commvault

4h

About The Position

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
Commvault is world’s most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and Share all their data- anywhere and anytime.
As an organization, we committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on transparency, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.
We are looking for a Level 2 Support Engineer with a genuine passion for all things tech to join our expert and super-friendly Server team.
When you join Commvault you do far more than move companies. You become a part of the Commvault family….a group of smart, quirky and inspirational women and men who love to tinker with technology, drive innovation, push the boundaries, strive for outstanding results and have fun in the process.
Our employees (Vaulters), often talk about our culture as inspiring, collaborative, rewarding, transparent and entrepreneurial. Commvault is a place where YOU really can be the best version of yourself.

Requirements

• US based position
• Position will require working with some federal customers
• A bit of a technical whizz who loves to know and learn “how things work”
• Enjoy troubleshooting and resolving complex problems and help customers across the globe fix their issues and make their day.
• Real desire to provide extraordinary customer experience (that is why our APAC Support Team receives 98% customer satisfaction score!)
• Support, Systems Administrator or Systems Engineer background
• Advanced administration and troubleshooting skills in Windows Server environments
• Proven experience of Networking and troubleshooting connectivity, Name Resolution, and performance based issues with OS and/or hardware
• Understanding of Microsoft clustering technologies and experience with SAN Storage
• Have experience with applications such as the following: Microsoft SQL, 2008-2014 Installation, administration and troubleshooting, Basic SQL scripting
• Working knowledge of VMware\Hyper-V
• Microsoft Internet Information Services (IIS), Apache Tomcat

Responsibilities

• Working independently and in a team to come up with optimal solutions for customer problems
• Strong written and verbal communication skills
• Providing best-in-class phone based support for a variety of complex, time critical issues
• Using and sharing your knowledge of a wide range of technologies. Main focus being on Windows Server operating systems, Networks, Hardware and Application troubleshooting via event logs, acquiring process crash dumps, analyzing network packets, making registry changes, understanding Windows firewall and VSS.
• Working remotely on enterprise level customer sites and secure sites.
• Recreation of problems in an internal lab environment and ability to provide Root Cause Analysis
• Contributing to knowledge base and online forums
• Alibility to multi-task with strong time management skills
• Continuous professional development and maintaining technical expertise via training and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed