Tier 2 Technical Support
About The Position
Key Responsibilities Hardware Deployment: Imaging, configuring, and deploying new laptops, desktops, and mobile devices. Data Migration: Migrating user data, profiles, and settings from old hardware to new equipment. Peripheral Setup: Installing and configuring peripherals such as monitors, docking stations, printers, and scanners. Troubleshooting: Diagnosing and resolving hardware, software, and connectivity issues during the migration process. Asset Management: Updating hardware inventories, documenting equipment deployment, and ensuring old assets are returned for disposal or refurbishment. Site Support: Traveling to different office locations or job sites to perform on-site, in-person support.
Requirements
- Experience: 1+ years in an IT Field Technician, Service Desk, or similar role.
- Technical Knowledge: Strong understanding of Windows 10/11, Active Directory, and PC hardware components.
- Imaging Tools: Experience with imaging software to push standard company loads to new computers.
- Technical Skills: Ability to troubleshoot basic network connectivity (LAN/WAN).
- Physical Requirements: Ability to handle physical requirements of the job, such as moving, lifting, and setting up equipment.
- Soft Skills: Strong attention to detail, teamwork, and effective communication, as the role involves working with non-technical employees.
Responsibilities
- Hardware Deployment: Imaging, configuring, and deploying new laptops, desktops, and mobile devices.
- Data Migration: Migrating user data, profiles, and settings from old hardware to new equipment.
- Peripheral Setup: Installing and configuring peripherals such as monitors, docking stations, printers, and scanners.
- Troubleshooting: Diagnosing and resolving hardware, software, and connectivity issues during the migration process.
- Asset Management: Updating hardware inventories, documenting equipment deployment, and ensuring old assets are returned for disposal or refurbishment.
- Site Support: Traveling to different office locations or job sites to perform on-site, in-person support.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
