Customer Support Engineer-DERMS

TATA Consulting Services • Melbourne, FL

51d • $90,000 - $140,000

About The Position

Provide L2/L3 support for DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.

Requirements

• 3+ years of experience in application support, energy management systems, or grid operations platforms.
• Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.

Responsibilities

• Ensure system stability, scalability, and performance during high load conditions.
• Collaborate with dispatchers, field crews, and utility operators to resolve operational issues.
• Perform incident management, problem resolution, and RCA for critical system issues.
• Support release management including testing, deployment, and validation of patches and upgrades.
• Document knowledge articles, runbooks, and storm response best practices.
• Provide customer training, simulations, and workshops on OMS storm features.
• Drive process and tool improvements to reduce restoration times and enhance outage communications
• Ensure adherence to ITIL processes for incident, problem, and change management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees