Customer Support / Collection Representative - Anaheim, CA

SSD Alarm•Fullerton, CA

10d•$23 - $25•Onsite

About The Position

With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA.

Requirements

3- 5 years of customer service/collections experience
Must be highly organized and detail oriented
Strong problem solving and follow-up skills
Proficient with 10-key and must be able to type minimum 40 WPM
Excellent written and verbal communication and the ability to actively listen to clients
Ability to work independently and be part of a team
Ability to be empathetic and understand emotions and situations
Ability to be resilient and persistent
Ability to build relationships
Ability to think analytically and critically
Must be naturally competitive
Must have a continuous learning mindset

Responsibilities

Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
Respond to client questions, complains and concerns
Reconcile credit memos and pre-payments against open invoices
Collaborate with team members and management to maintain collection numbers and client satisfaction
Maintain accurate customer records in ERP system
Accountable for achieving monthly retention/collection goals
Send account statement and dunning letters as required
Respond promptly to achieve client satisfaction and maintain relationships
Perform additional assignments as directed by the Accounting Manager