Customer Support Associate (Orlando)

CardWorks • Orlando, FL

10d • Onsite

About The Position

Join our team - and take the next step in achieving a fulfilling career! What We Do At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise . Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most. Who We Are CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC . CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Merrick Bank is an FDIC-insured Utah Industrial Loan Bank . Merrick operates three main business lines : credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. Join a team that puts people first. Build a career that grows with you. Are you someone who enjoys helping others, solving problems, and creating positive customer experiences? Do you thrive in a fast‑paced environment where every call is an opportunity to make a difference? If so, we want to meet you! As a Call Center Engagement Associate , you’ll be the trusted voice customers turn to for assistance, information, and solutions. This role is perfect for individuals who are motivated, compassionate, and ready to contribute to a team dedicated to outstanding service.

Requirements

• High school diploma or equivalent is required
• Prior customer service experience is desirable
• Experience working with computers is required
• 1 plus year of related inbound or outbound call center or collections experience is desired
• Strong computer skills and comfort navigating multiple applications
• Clear, confident verbal communication
• A goal‑oriented mindset and adaptability in a fast-moving environment
• Ability to commute and work in an office environment

Nice To Haves

• Experience with FDR, Evolve, or similar platforms is a plus

Responsibilities

• Assist and advise accountholders regarding their accounts
• Answer incoming calls professionally and deliver an exceptional customer experience
• Resolve questions, concerns, and account issues using established policies
• Update and maintain accurate customer information in the operating system
• Initiate transactions, investigations, and dispute processes
• Educate customers on billing dispute procedures
• Transfer calls to the proper department
• Escalate calls requiring additional support

Benefits

• Competitive Pay , including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED