Customer Support Assistant

Trillex Events & Marketing • Riverside, CA

12h • $42,000 - $46,000 • Onsite

About The Position

We are seeking a highly organized and service-oriented Customer Support Assistant to join our growing team in Riverside, CA. This role plays a key part in maintaining clear communication with clients, supporting internal coordination, and ensuring that every interaction reflects the professionalism and standards of Trillex Events. The ideal candidate is detail-oriented, proactive, and capable of managing multiple responsibilities while maintaining a positive and solution-focused approach.

Requirements

• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Professional demeanor and customer-focused mindset
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office or similar business tools
• Problem-solving skills and attention to detail
• Team-oriented attitude with the ability to work independently

Responsibilities

• Respond to client inquiries via phone and email in a timely and professional manner
• Provide accurate information regarding services, timelines, and event coordination processes
• Assist with scheduling meetings, consultations, and follow-ups
• Maintain and update client records and internal documentation
• Support the operations and event teams with administrative tasks
• Coordinate internally to ensure seamless communication between departments
• Handle client concerns with professionalism and escalate when necessary
• Contribute to maintaining high client satisfaction standards

Benefits

• Competitive salary ($42,000 – $46,000 per year)
• Full-time stable position
• Growth opportunities within a rapidly expanding organization
• Professional development and skill-building environment
• Collaborative and supportive team culture
• Exposure to event operations and business coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed