Customer Support Assistant
Alphabe Insight Inc•Tampa, FL
7h•$17 - $26
About The Position
Job Description :We are seeking a dedicated and personable Customer Support Assistant to join our dynamic team. This role is essential in providing exceptional service and support to our valued customers, ensuring their inquiries and issues are resolved promptly and efficiently. As a Customer Support Assistant, you will be the frontline representative of our company, handling a variety of communication channels including phone calls, emails, and live chat.
Requirements
- Proven experience in a customer support or service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Familiarity with CRM software and customer service tools.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Assist customers with product information, troubleshooting, and order processing.
- Document customer interactions clearly and accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams for resolution.
- Follow up with customers to ensure satisfaction and issue resolution.
- Maintain up-to-date knowledge of company products, services, and policies
Benefits
- Competitive hourly pay based on experience.
- Opportunities for career growth and advancement.
- Hands-on experience in office administration and operations.
- Supportive and team-oriented work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
