Customer Support Analyst

Schuylkill • Bethlehem, PA

1d • Onsite

About The Position

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Provides on-site technical support that requires creative problem-solving, using a consultative approach to end users on a variety of issues including but not limited to, computer hardware and software, security and network connectivity. Identifies, researches, resolves technical problems and possesses a thorough understanding of the products or services being offered.

Requirements

• Associate’s Degree Information Sciences and Technology related field
• Preferred work experience will be considered in lieu of degree
• 2 years Progressive experience in Information Sciences and Technology related field
• Attention to detail and ability to analyze and solve technical problems.
• Interpersonal and customer service skills as well as being self-motivated.
• Intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer terminology.
• Knowledge of network protocols, computer hardware/software and peripherals.
• Must be friendly, courteous, presentable, service-oriented, flexible and enjoy working with all levels of staff.
• Must be able to visit multiple business and education locations. (Dependent on employment location)
• CompTIA A+ Certification - State of Pennsylvania within 1 Year

Nice To Haves

• DL - Driver's License_PA - State of Pennsylvania

Responsibilities

• Configure, deliver, install, and validate technical equipment as requested
• Perform on-site troubleshooting and diagnostics of hardware and software
• Identify, research, and resolve technical problems
• Communicates information in a timely, accurate and concise manner that fosters a collaborative environment.
• Maintains inventory records of hardware and peripherals
• Adheres to LVHN Technology defined standards and policies
• Develop knowledge base data based on trends to support self-service problem resolution and problem tracking metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees