Customer Support Analyst - Temp Only

U.S. Legal Support • San Francisco, CA

3d • Onsite

About The Position

Are you organized, customer service driven, and adaptable? Do you enjoy multi-tasking and problem solving? U.S. Legal Support is seeking a Customer Support Analyst who excels at managing multiple priorities, communicating effectively, and providing exceptional client support. In this role, you’ll serve as a liaison between the company and clients/customers for our Remote Depo platform and similar offerings, including Live Litigation and WebEx.

If you possess these qualities, consider joining our legal service team!

Requirements

• High School Diploma or equivalent required
• 2–3 years of customer service experience preferred
• Litigation or legal industry experience a plus
• Must be highly skilled in Microsoft Teams
• Strong customer services skills

Nice To Haves

• Tech experience a plus

Responsibilities

• Respond to customer inquiries by telephone or email to provide non-technical problem resolution
• Analyze customer service needs and refer to other departments for follow-up as needed
• Assist clients, witnesses, and reporters with starting Remote Depositions as needed
• Maintain extensive knowledge of remote tools, including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
• Provide accurate, valid, and complete information using appropriate systems and tools
• Work with clients to resolve issues while ensuring all services are conducted with integrity and professionalism
• Create and send Remote Deposition links
• Stay up to date on scheduling changes and standing orders, making appropriate adjustments to all Remote proceeding links
• Assign videographers to remote and in-person proceedings in selected regions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees