Customer Support Analyst
About The Position
The Customer Support Analyst provides operational and technical support for business applications and systems used across the organization and its partner associations. This is a customer‑facing role where you’ll help resolve complex questions, troubleshoot application issues, and support new system implementations. You’ll work closely with internal users, technical teams, and leadership to ensure a high level of service, accuracy, and customer satisfaction. This role is ideal for someone who enjoys problem‑solving, learning new systems, and supporting users in a professional call‑center or help‑desk environment. This is a renewable contract based on performance, opportunity to convert once headcount comes available.
Requirements
- Education and/or experience equivalent to an Associate Degree in business, technology, or a related discipline.
- Prior experience in a customer support, call center, or help desk environment, ideally supporting applications or PC systems.
- Strong customer service mindset with a desire to use technology to improve service.
- Ability to communicate clearly and professionally with customers, technical teams, and leadership.
- Proven organizational skills, time management, and ability to work under pressure.
- Strong problem‑solving and decision‑making skills.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
