Customer Support Analyst - Information Systems Specialist 4

State of Oregon•Salem, OR

35d•Onsite

About The Position

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives. Department of Revenue is recruiting for a Customer Support Analyst (Information Systems Specialist 4) position. We are looking for talented, detail-oriented individuals to join our Information Technology Services Section in the Service Desk Unit. This position is in our Salem office and is an in-office position five days a week. In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

Requirements

Three (3) years of information systems experience.
OR
An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience.

Nice To Haves

Demonstrated ability to work collaboratively with others
Demonstrated ability to use sound judgment, decision making skills, and problem-solving skills
Ability to work both independently and in a team environment
Ability to deal with sensitive and confidential information appropriately
Self-motivated and able to meet numerous firm deadlines with frequent interruptions in daily work schedules
Excellent customer service skills and the desire to learn in a dynamic environment

Responsibilities

Provide support to computer users throughout the Agency. This includes staff working in field offices, telecommuting, and teleworking staff and contractors.
Responds to customers' requests for assistance and performs analysis/troubleshooting to resolve user problems with personal computer hardware, software, telephones, mobile devices, video conferencing, printing, scanning, peripheral devices, or networking, regardless of location (WAN).
Installs new software and updates to software on systems as required.
Analyzes and resolves compatibility issues in network environments (Windows), operating systems (Windows or iOS) and topologies, Internet browser, application, and operation systems..
Develops and provides group and individual user training on remote access.
Provides support, analysis, and troubleshooting for basic network (LAN, WAN) connectivity with DAS.
Installs communications software and system configurations to support PC emulation of the iSeries system.

Benefits

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave.
In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume