Customer Support Agent

TEKsystems • Daytona Beach, FL

4d • $18 - $20 • Hybrid

About The Position

The Claims Customer Service Representative manages
inbound calls related to existing homeowner claims, requiring navigation across
multiple systems to research and resolve issues. Handle escalated calls, update
case notes, and serve as a liaison between Proctor, homeowners, and lenders.
What You’ll Do
Handle 40–50 daily inbound calls about homeowner claims
Navigate systems and research claim details to assist customers
Manage escalations and make outbound calls as needed
Act as liaison between Proctor, homeowners, and lenders
Stay calm under pressure and resolve issues professionally
Document updates in the claim system accurately

Requirements

• Minimum of 1-2 years of recent customer service experience (escalations, claims, or insurance preferred)
• Must be able to handle difficult callers
• Proficiency in using a Windows PC and navigating software systems
• Typing speed of at least 35 words per minute
• Strong verbal and written communication skills for phone and email interactions
• Stable internet connection for remote training and work
• Reliable transportation for potential onsite needs

Nice To Haves

• Experience in insurance, mortgage, auto claims or any type of claims
• Medicaid/Medicare experience

Responsibilities

• Handle 40–50 daily inbound calls about homeowner claims
• Navigate systems and research claim details to assist customers
• Manage escalations and make outbound calls as needed
• Act as liaison between Proctor, homeowners, and lenders
• Stay calm under pressure and resolve issues professionally
• Document updates in the claim system accurately

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Life and disability insurance
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed