Customer Support Agent

AGI • Rolling Meadows, IL

3d

About The Position

HIRING ASAP Join AGI as a Customer Service Representative and be a pivotal part of a team that values optimism, teamwork, and results. At AGI, we're dedicated to inspiring the next generation and fostering a people-oriented environment that’s both exciting and professional. You'll have the opportunity to grow personally and professionally, with advancement opportunities that reward performance and experience. Our core values guide us as we expand into new markets, and we believe in hard work balanced with a sense of fun. In this role, you’ll be the friendly face that ensures our customers receive the information they need, including the benefits of going solar. Your ability to communicate clearly and empathetically will help build trust and satisfaction. We offer a culture that nurtures development and values every team member's contribution. With us, you'll become part of a supportive community that encourages growth and celebrates success. Take the next step in your career journey with AGI, where your efforts will make a real impact.

Requirements

• Experience in customer service, ensuring every interaction is positive and informative.
• Ability to collaborate effectively with team members to resolve inquiries and enhance service delivery.
• Proven track record of documenting customer interactions accurately to support continuous improvement.
• Strong communication skills to assist in onboarding new team members and share best practices.
• Commitment to participating in regular training sessions to stay ahead in a dynamic industry.
• Empathy and patience in handling customer inquiries, fostering trust and satisfaction.
• Proficiency in using customer relationship management (CRM) software to track and manage interactions.

Responsibilities

• Engage with customers to provide timely and accurate information, ensuring a positive experience with every interaction.
• Collaborate with team members to resolve customer inquiries efficiently, fostering a supportive and cohesive work environment.
• Document customer interactions and feedback meticulously, contributing to continuous improvement in our service delivery.
• Assist in the onboarding of new team members, sharing insights and best practices to build a strong, unified team.
• Participate in regular training sessions to refine your skills and stay ahead in a dynamic industry landscape.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees