Customer Service Support Agent

State of North Carolina•Raleigh, NC

6d•$39,244 - $68,679•Hybrid

About The Position

PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information of attachments even if you withdraw your application. Looking for a fresh start, better work-life balance, or a chance to serve your community? NCDOR is a great place to build a meaningful career—no tax experience needed! We arere recruiting for an Administrative Support team member for our Customer Service Division in Raleigh. You will handle data entry, document scanning, and key updates that keep our systems running smoothly. After training, you may qualify for a hybrid schedule.

Requirements

Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior
Consistently able to type at a speed of 35 WPM with 95% accuracy
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Responsibilities

Review and validate taxpayer powers of attorney
Index incoming correspondence
Update account information like address changes and business closures

Benefits

12 paid holidays per year
14 vacation days per year which increase as length of service increases and accumulates year-to-year
12 sick days/year which are cumulative indefinitely
Paid Parental Leave
Paid Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Eligibility for Academic Assistance