Customer Support Advicor

Bass Pro Shops•Springfield, MO

About The Position

POSITION SUMMARY: As a Customer Support Advisor, you’ll be the first point of contact for boat and ATV shoppers, providing expert guidance and personalized support. You’ll respond to customer inquiries, conduct proactive outreach, and help connect customers with their local Tracker Boat Center sales teams. Your role is key in delivering an exceptional customer experience and driving engagement through timely, knowledgeable, and friendly service. ESSENTIAL FUNCTIONS: Employs best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders to help Boat and ATV shoppers with their information needs and set appointments with Tracker Boat Center team members at company-owned dealerships. Acquires and maintains company and product knowledge needed to assure quality response to customer inquiries. Employs the Company’s Consultative Sales Process as it relates to telephone engagement. Works within and support of the Process Driven Environment of the Customer Care Center. Collaborates with retail store and Support teams to produce satisfying outcomes for customers. ALL OTHER DUTIES AS ASSIGNED

Requirements

High School Diploma or Equivalent
Inbound/Outbound Call Center/Customer support center experience
Strong telephone skills, including voice quality, enunciation, grammar, listening.
Excellent writing skills, including ability to compose grammatically correct consumer communications.
Punctual and reliable work attendance
Solid selling skills and strong goal orientation
Excellent time management and organization skills
The ability to succeed in a fast-paced goal, oriented environment
Team-orientation and positive attitude

Responsibilities

Employs best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders to help Boat and ATV shoppers with their information needs and set appointments with Tracker Boat Center team members at company-owned dealerships.
Acquires and maintains company and product knowledge needed to assure quality response to customer inquiries.
Employs the Company’s Consultative Sales Process as it relates to telephone engagement.
Works within and support of the Process Driven Environment of the Customer Care Center.
Collaborates with retail store and Support teams to produce satisfying outcomes for customers.
ALL OTHER DUTIES AS ASSIGNED

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!