Customer Support Account Manager

World Insurance Associates, LLC.•Barrington, IL

100d•Hybrid

About The Position

The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms.

Requirements

Self-confidence, personal integrity and an understanding of fiduciary responsibility
A team player, with strong leadership skills and ability to multi-task and manage time effectively
Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes
2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Excellent verbal and written communication skills, and exceptional interpersonal communication skills
Sound organizational skills and strong personal computer skills (MS Office Suite)

Responsibilities

Greet clients and guests in a professional, friendly and hospitable manner
Answer telephones and direct callers to appropriate member of the firm
Respond to client emails in a professional manner
Attend client meetings in a technical, supporting, and learning role
Client relationship development, including ongoing and regular client contact and communications
Client support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management – within a financial planning context.
Assist advisors and clients in completing application, enrollment and other forms as needed
Client service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identification
Data gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments.
Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM.
Prepare and mail forms and applications to clients as needed
Forward investment checks and enrollment/application forms to necessary broker
Daily Downloads (Pershing, DST Fan Mail)
Review alerts from custodians
May buy and sell investments for clients at the advisor’s discretion
Maintain electronic filing system, clear folders at the COB each day
Administer and coordinate client billing process
Consistently review accounts for compliance requirements
Schedule client meetings with appropriate advisor
Coordinate the pick-up and delivery of express mail services (UPS, Fed Ex)
Scanning, filing, faxing and collating
Place appropriate postage on outgoing mail and send via appropriate boxes
Open and close the office (locking doors, turning off lights)
Maintain kitchen area, stock refreshments and refrigerator
Attend team meetings, Investment Committee Meetings and other meetings as necessary
In addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committees
Complete special projects as needed