Customer Supply Chain Manager (US Export)

The Clorox Company • Alpharetta, GA

2d • Hybrid

About The Position

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: The Customer Supply Chain Manager serves as the key connection point between Clorox’s Export customers, the sales organization, and the Center for Logistics. In this role, the manager is responsible for fully understanding customer requirements and ensuring those needs are consistently met. They play a critical role in coordinating and executing supply chain activities by partnering closely with Regional Sales and Supply Chain teams to align on order management inputs, monitor promotional execution, and resolve any supply‑chain‑related issues that arise.

Requirements

• BS/BA Degree from an accredited institution (or equivalent experience)
• 5+ years of experience in supply chain management, supply/demand planning, logistics/transportation management or customer service
• 5+ years' experience with desktop & ERP applications
• Working knowledge of Microsoft Office Suite, SAP, EDI and order to Cash processes.
• Ability to think strategically and develop plans for driving supply chain efficiencies.
• Experience using Microsoft Office (Excel, PowerPoint, Power BI, Power Query)
• Formal presentation skills
• Ability to foster and maintain internal and external relationships.
• Ability to influence and collaborate with cross-functional teams.
• Strong planning, organization skills listening, verbal and written communication skills.
• Ability to work independently, proactively, creatively, and efficiently with minimal direction in an unstructured environment
• Experience in identifying, initiating, and driving improvements to processes and work
• Broad understanding of end-to-end supply chain

Responsibilities

• Partners with Supply Chain and Sales to facilitate the export order to cash process ensuring timely supply of goods from U.S. manufacturing plant(s) and regional distribution centers to AMEA and LATAM: Responsibilities include knowledge of SAP and exporting requirements (Incoterms, Export documentation, Certificate of Analysis etc. Partnering with US Export Sr. Planner to ensure product availability. Partnering with US Export Project Managers and business to execute product transitions, new customer set up, pricing actions and other improvements. Serving as escalation point for reoccurring supply chain concerns.
• Responsible for monitoring orders status, identifying, analyzing and removing barriers to fulfill customer service requirements
• Responsible to partner with Sales and Intl stakeholders to improve customer service processes and metrics
• Accountable for ensuring compliance with Domestic, International, and Company requirements.
• Maintains knowledge of domestic and international regulations as it relates to Hazardous shipments and ensures adherence to regulations for domestic and international transportation. Provides guidance to Sales Order team on Customer Supply Chain inquiries and partner with US Import & Export Ops team members to ensure export documentation complies with all U.S. and international government regulations. Partner with Global Trade Compliance (GTC) and US Export Foreign Trade Operations (FTO) for any regulatory documentation and adherence
• Knowledge of Clorox International Company and order to cash processes, Customer policies, price procedures and ensuring compliance with customer portfolio
• Responsible for continuous improvement of export supply chain processes, aligning with international rules and regulations. Partners with IBP and US Export Sr. Planner to support product allocation and sourcing for exports based on inventory policies and fulfillment requirements. Partner with key Supply Chain functions to develop strategies to improve supply chain processes, costs for Clorox and the customer.
• Responsible for identifying and implementing process improvements in Customer Ops processes. Monitor supply chain performance for export customer(s); conduct regular internal and external review meetings; develop action plans as appropriate by managing customer expectations in accordance with Clorox Operating Principles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees