Customer & Supply Chain Coordinator

SHINE Technologies LLC • Janesville, WI

2d • $55,000 - $70,000

About The Position

SHINE Technologies is seeking a Customer & Supply Chain Coordinator who will be responsible for supporting both customer service and supply chain operations to ensure smooth order fulfillment and customer satisfaction. This role involves accurately entering and managing customer orders, responding to customer inquiries, and resolving issues in a timely and professional manner. In addition, the coordinator assists the supply chain team with key functions such as production planning, logistics coordination, and procurement support.

The base salary range for this position is $55,000 - $70,000 per year plus a comprehensive compensation package. Our salary ranges are determined by role, level, and location.

Requirements

• A bachelor’s degree in a relevant field such as Supply Chain Management and/or two to four years of experience in a supply chain role.
• Strong analytical and problem-solving skills.
• Ability to work both independently and as a team.
• Proficiency with ERP and inventory management systems.
• Excellent communication and interpersonal skills for effective collaboration with various departments.
• Efficiently prepare reports for management and communicate effectively with all stakeholders.
• Knowledge of supply chain principles.
• Exceptional organization skills and attention to detail.
• Proficiency in Microsoft Excel.
• Eligibility for employment is conditioned on the applicant’s ability to qualify for access to information subject to U.S. Export Controls. Additionally, applicant’s eligibility may be conditioned based upon meeting the Nuclear Regulatory Commission requirements for access to Safeguards Information, which typically requires a pre-employment drug screen, fingerprinting and criminal background check.

Nice To Haves

• Experience with process improvement methodologies or professional certification in supply chain are beneficial.

Responsibilities

• Entering and managing customer orders into NetSuite.
• Responding to customer inquiries in a timely and professional manner.
• Supports operations and supply chain to optimize requirements for daily business.
• Tracks, develops, and analyzes reports, dashboards, and other resources to facilitate order management processes.
• Monitors information required by the supply chain team to ensure critical processes run effectively and achieve organizational goals and performance KPIs.
• Coordinates with planning, logistics, procurement, production, and other functions to optimize the supply chain.
• Identifies bottlenecks or problem areas and escalates or proposes solutions.
• Become rad shipper certified and assist with weekly shipments.
• Other duties as required by the Supply Chain team.

Benefits

• SHINE values diversity in all its forms as a critical component of innovation, which is fundamental to our success. Every member of the SHINE community benefits from the talents and experiences of our peers, from the mutual respect we exercise, and from the responsibility we take for our actions.
• SHINE Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
• Pay Transparency Policy
• Employee Rights Under the NLRA
• Equal Opportunity Employment
• E-Verify

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level