Customer Success Team Lead

Hitachi•Alamo, TX

2d•Onsite

About The Position

Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead and take the lead in delivering a world-class customer experience across our power and distribution components portfolio. Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. If you thrive in a fast-paced environment, enjoy building strong internal and external partnerships, and want to make a real impact in a global organization committed to sustainability and innovation, this is your opportunity.

Requirements

Bachelor’s degree or equivalent experience.
Proven experience in customer success, order management, or operations leadership.
Strong understanding of transformer components and manufacturing processes.
Excellent communication, problem-solving, and project coordination skills.
Ability to lead teams and collaborate across departments.
Experience with ERP systems and continuous improvement methodologies.

Responsibilities

Lead and guide the Customer Success team in managing order entry and fulfillment.
Drive the “clean order” initiative to improve order accuracy and reduce processing time.
Collaborate with engineering to enhance drawing management and ensure timely submittals.
Champion the change order process and foster strong internal partnerships.
Support manufacturing goals by reducing shipping holds and improving on-time delivery.
Implement checkpoints in the sales cycle to ensure readiness for production and shipment.
Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS.
Communicate effectively with internal teams and external customers to resolve issues.